Legal

Refund Policy

॥ प्रतिदान नीतिः ॥

Last updated: 23 September 2026

TL;DR — Saral Shabdon Mein

Digital goods (AI-generated images, posters, videos) generally cannot be refunded once delivered — kyunki wo aapke liye custom ban chuke hain. Lekin agar humse galti hui ho (technical failure, wrong delivery, quality issue), hum 100% credit ya rework dete hain.

1. Eligibility for Refund / Credit

Refund or credit may be issued in these specific cases:

  • Technical failure: Payment deducted but credits not delivered — within 48 hours
  • AI generation failure: Repeated errors prevent generation — within 7 days of purchase
  • Wrong delivery: You received content you didn't order
  • Quality issue: Output significantly deviates from the template preview shown (not personal taste)
  • Duplicate charge: You were charged twice for the same plan/credits

2. Not Eligible for Refund

  • Change of mind after using credits or downloading creations
  • Dissatisfaction with prompt-based output (AI results vary by prompt quality)
  • Subscription renewal not cancelled before billing date
  • Credits used or partially used
  • Custom services already delivered (voiceovers, video edits, branding)

3. How to Request

  1. Contact us within 7 days of the transaction
  2. Include: email used, transaction/invoice ID, and brief description of the issue
  3. If possible, attach a screenshot of the issue
  4. Our team responds within 24-48 hours

4. Resolution Options

In eligible cases, we offer (in your preference order):

  • Credit bonus: Extra credits added to your account (fastest, most common)
  • Free rework: We regenerate / re-edit at no extra cost
  • Full refund: Back to original payment method (Razorpay processes in 5-7 working days)

5. Subscription Cancellation

Cancel anytime from your dashboard — no questions asked. Cancellation takes effect at the end of the current billing cycle. No pro-rata refund for partial months, but you keep access until cycle ends.

6. Our Commitment

BhaktiMedia is a seva-first studio. If you're unhappy for any reason — even those not covered above — please talk to us before escalating. We'd rather make it right than lose a devotee-customer. 🪔

7. Contact

Refund requests: Contact us — mention "Refund" in the subject line for priority handling.